The Way Forward: Service Update

Steps going up from left to right.

Our team of staff and trustees have been working hard to start putting together a road map for our future in the light of the COVID-19 pandemic.

The virus has necessitated the introduction of additional health and safety measures to ensure that all that we do is “COVID Secure”.  We are also ensuring that our different levels of service delivery fit appropriately with the COVID alert system.  Our aim is to make changes that are flexible so that we can respond to the changing situation, both post-lock down and in the event of a future period of lockdown.  We have assumed in our planning that special measures will need to be in place until a cure and/or a vaccine are developed and available to the majority of the population.

Our key priorities at present are expanding the services offered by Lifeline, Life Skills and Bath Foodbank (all of which have remained active during lockdown).  We are looking at how we can increase provision and offer more in-person opportunities whilst keeping our clients, volunteers and staff as safe as possible.

Alongside this we are reassessing the business model of our Furniture Project to find ways to continue supporting our customers whilst also generating income to support our core charitable projects.

Our Home for Good project is also continuing with most activities now taking place via video.

For the time being, our Soup Run, Lunch Box, Pathways, Family Matters and Street Pastors projects are on hold until the COVID alert level decreases but we are working out how we can increase our food provision through our other projects in the coming weeks and months.

There is still a lot to consider and plan, but for the time being we can be reasonably sure of a few things:

  • -We need to embrace technology and online communication to support our operations
  • -Volunteers and donors will remain key to our our ability to support vulnerable and disadvantaged people in our community
  • -Fundraising will become harder as events and community activities are stopped and we face uncertain economic times ahead
  • -Health and Safety will be more onerous and expensive
  • -The previous way of doing things may not be relevant now or in the future and we need to seek new approaches
  • -We need to remain flexible in our approach


We believe that, with careful planning, sensible decision making and the dedicated support of our volunteers, donors and staff, we can continue to make a real difference to the lives of our clients by offering immediate crisis support and longer term emotional and developmental support that will improve wellbeing and help them work towards new beginnings and better futures.